If you have an emergency situation that endangers the health and safety of any individual in your home, you should contact local emergency responders by calling 911.

In case of a MAINTENANCE EMERGENCY, we will make reasonable efforts to expedite service, including initiating our service efforts within 24 hours. A maintenance emergency is defined as a service issue resulting in the following: No electricity, gas, water, or toilet facilities to the entire home; A condition that immediately endangers your health and safety; A condition that interferes with healthcare support of the occupants of the home; and/or A system malfunction that is causing ongoing damage to the home.

You may request emergency services by calling our toll-free number at 318-716-7043 or by emailing your service request to [email protected] or by logging into your customer portal. You may request emergency service outside of normal business hours by emailing your service request to [email protected] or by logging into your customer portal.